Call Details
| ID | 11016 |
|---|---|
| File | 20260113-161321_07894450068-all.mp3 |
| Department | ClaimsIB |
| User | Shahroz Shakeel |
| Detected | 2026-01-13 16:13:21 |
| Audio |
Analysis Summary
| Summary |
Customer called regarding a claim for a leaking boiler and missing payment link. Agent verified details, processed payment, and scheduled engineer visit for next day. Next steps were communicated clearly.
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|---|---|---|
| QA Summary | ||
| Agent Sentiment | ||
| Customer Sentiment | ||
| Resolved | ✖ No | |
| Compliant | ✖ No | |
Transcript
Per-rule Checks
No per-rule check results recorded.
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