Call Details
| ID | 11018 |
|---|---|
| File | 20260113-160322_07765199793-all.mp3 |
| Department | ClaimsIB |
| User | Alishba Noor |
| Detected | 2026-01-13 16:03:22 |
| Audio |
Analysis Summary
| Summary |
The customer called to report an issue with his washing machine, which he believes is covered by his plan. The agent verified details and provided a link to log a claim online. The call ended with the customer being informed that a team would get in touch after the claim is logged.
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|---|---|---|
| QA Summary | ||
| Agent Sentiment | ||
| Customer Sentiment | ||
| Resolved | ✖ No | |
| Compliant | ✖ No | |
Transcript
Per-rule Checks
No per-rule check results recorded.
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