Call Analysis Dashboard

Import
Department Username CallDate Agent Mood Customer Mood Summary Call Recording
NEWBUS
Moiz Ahmed
2026-01-10 15:46:56 😊 Happy 🙂 Satisfied The agent offered a discounted home cover plan to the customer, covering various home maintenance aspects. The customer confirmed their satisfaction with the coverage details and agreed to proceed. The agent gathered necessary personal and property details and informed the customer about the terms, starting date, and monthly payments. View
NEWBUS
Moiz Ahmed
2026-01-10 15:46:56 🙂 Satisfied 🙂 Satisfied The agent discussed and confirmed details for a Home Plus policy with the customer, addressing questions about cover and features. The call concluded with confirmation of customer details and policy agreement. View
NEWBUS
Moiz Ahmed
2026-01-10 15:46:56 🙂 Satisfied 🙂 Satisfied The agent called Rachel Butler regarding a home cover policy, confirming details like boiler age and residential status. The customer agreed to a monthly payment and received policy details, including a 14-day cooling-off period. The call ended with the customer authorizing an additional person on the account. View
NEWBUS
Moiz Ahmed
2026-01-10 15:46:56 😊 Happy 🙂 Satisfied The agent contacted the customer to offer discounted boiler cover, confirming necessary details like boiler age, property type, and verifying customer information. The customer agreed to the plan after clarification on coverage details, and the agent provided information about policy terms, and gathered direct debit details. View
NEWBUS
Emaan Ahmed
2026-01-09 20:10:04 😊 Happy 🙂 Satisfied The agent from 247 Home Rescue offered the customer a discounted My Home Plus cover while confirming personal details. The agent clarified cover specifics, such as boiler type and appliance ages, and offered additional services like complimentary appliance cover and car worksite assistance. The customer was satisfied with the offer and agreed to proceed with the cover. View
ClaimsIB
Shahroz Shakeel
2026-01-13 16:13:21 – – Customer called regarding a claim for a leaking boiler and missing payment link. Agent verified details, processed payment, and scheduled engineer visit for next day. Next steps were communicated clearly. View
ClaimsIB
Ahmed Mujtaba
2026-01-13 16:12:41 – – The customer was unable to log a claim for a washing machine issue. The agent clarified the correct last name to use for logging in and provided guidance on making a payment. The call ended with the customer's understanding improved, but some confusion remained on the payment process. View
ClaimsIB
Alishba Noor
2026-01-13 16:03:22 – – The customer called to report an issue with his washing machine, which he believes is covered by his plan. The agent verified details and provided a link to log a claim online. The call ended with the customer being informed that a team would get in touch after the claim is logged. View
ClaimsIB
Shahroz Shakeel
2026-01-13 15:39:29 – – The customer was extremely frustrated about a gas supply issue affecting his home's heating. The agent provided assurance that the case was prioritized but couldn't guarantee an immediate resolution. The customer was not satisfied with the resolution timeline, and expectations were only partially managed. View
ClaimsIB
Tom Seal
2026-01-13 14:59:42 – – Mohammed Kamran, the landlord, inquired about the status of an upcoming appointment for radiator repair and additional issues with extractor fans and drainage. The agent confirmed the appointment, clarified that extractor fans and routine maintenance are not covered, and reassured the customer about the non-impact of claims on premiums. Next steps were discussed, including rescheduling the boiler service closer to the due date. View
NEWBUS
Suhema
2026-01-17 11:44:19 🙂 Satisfied 🙂 Satisfied The agent called John, a potential 24/7 Home Rescue customer, to offer a discounted boiler cover. Throughout the call, the agent confirmed the customer's details, explained policy benefits and costs, and set up a direct debit. The customer was satisfied and agreed to a 12-month contract. The agent also offered additional services, which the customer declined. View
NEWBUS
Arham Ahmed
2026-01-19 15:40:37 🙂 Satisfied 🙂 Satisfied The agent assisted Hannah with selecting a home cover policy, providing detailed pricing information and confirming property and boiler details. The agent also offered a promotional appliance cover and clearly explained the terms and conditions. The customer confirmed her information, and the policy was finalized with an arranged payment plan. View